Frequently Asked Questions (FAQs)

Online Registration

Do I need to register to shop?

Though not compulsory but we recommend you register with us to shop. Registration on www.dutchhollandia.com helps speed up the ordering process for you and allows us to keep you informed about your orders and refund/exchange status through email/whatsapp.

By registering, will I automatically receive marketing emails from you?

Registering with us does not automatically subscribe you to our newsletter. If you wish to receive our newsletter just click on the subscribe link at the time of registration

What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password, we will need to reset it for you. Please click on the forgot password link to reset your password.

Do I need to type my address every time I order?

Address once used will be saved in My Account -> Address book link, if your account is registered with us. You can go to your saved addresses and modify your default Shipping address and Billing address.

You can also add more addresses using Add a new address button.

Ordering

How do I place an order?

It is a simple process. All you need to do is to select the items you want to shop, add them to cart, go to checkout, enter your shipping address and payment information and your order will be placed. If you need any assistance feel free to contact us.

How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep.

How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email and text message from dutchhollandia.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have a registered account on our website.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally credited back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would endeavour to initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timeline for this will be 10 -21 days.

How do I check the status of my order?

Your order status is updated to you via emails and SMS at every step. Once your order is placed you would receive a SMS and an email with your order details. Again after your order is dispatched we send you a SMS with your tracking details. If you don’t see any updates, please check your junk folders for the status of your order. In case of any unforeseen events which delays your order you would receive a special update from our end. Also, you can contact us whenever, you need to know the status of your order.

I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order and you would like to proceed with the same.

Can I place a bulk order for an item(s)?

In order to place a bulk order please click on the link (bulk order page link to be added) and the concerned team would get back to you.

I am placing an order as a gift to my friend. Will she receive the price tags and invoice?

Yes. As per our policy, we send the invoice along with the product. Tags are also left intact so that a product can be returned if the receiver has any problem with it.

Payment Options

What payment methods do you accept?

We accept payments via Credit/Debit Cards, Cash on Delivery, Net banking and/or UPI.

Is it safe to shop online using my Debit card or Credit Card?

All credit card, debit card, net banking and UPI transactions are processed over a secure encrypted connection. So no worries here!

What is the process for Cash On Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

Is there a charge for Cash on Delivery purchases?

We will be charging a minimal amount of INR 100 on each COD order, in addition to the MRP of the product.

Is there a purchase limit for Cash on Delivery purchase?

Yes, Cash on Delivery option is available on purchases upto INR 2500, beyond which purchases can only be made with prepaid options.

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for various prepaid options like UPI, Net Banking or Credit/Debit Card.

Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

1. In case of a payment failure, please retry ensuring:

Information passed on to payment gateway is accurate i.e. account details, billing address, password/pin/otp and that your Internet connection is not disrupted in the process.

2. If your account has been debited after a payment failure, it is normally credited back to your bank account within 7 business days. You can email us on wecare@dutchhollandia.com or please give us a call with your order number for any clarification.

I see debit transactions in my Bank Statement from Dutch Hollandia but I have never shopped with Dutch Hollandia. What do I do?

1. If you see any charges on your credit/debit card for purchases made on dutchhollandia.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
2. If you're still unable to recognize the charge, please report the unauthorized purchase within 5 working days of the transaction so that we can look into it. In case someone has fraudulently used your credit card/debit card or net banking, please report it to us and your bank immediately.

Why isn't COD available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on all products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through UPI, Net Banking or Credit/Debit Card.